Doug Fleener - Service Selling Expert
Doug Fleener, the former director of retail for Bose Corporation, is a business contrarian known for bring fresh thinking and powerful actionable ideas to his consulting clients at Sixth Star Consulting.
As a speaker Fleener's quick wit, and passion for people and the customer service experience, make him not just a crowd pleaser but an incredible motivator. Fleener encourages people to take positive action and deliver extraordinary experiences to customers and employees alike.
His expertise has been cited in over 300 newspapers, magazines, and news programs including Fast Company, Entrepreneur, Money, Shopping Centers Today, Wired, The New York Times, The Wall Street Journal, New England News, and MSNBC.
Doug is now president and managing partner of Sixth Star Consulting, a boutique consulting firm located in Lexington, MA.
Patti Bryant - eLearning Expert
Patti Bryant is the CEO and founder of Learning Reinvented. She has worked with large organizations like Chipotle and culture changing organizations like The Marcus Buckingham Company to elevate employees’ experiences. If she learned anything from Marcus Buckingham, it’s that people perform best when they are using their strengths. She believes everyone has a right to love what they do and loves to help instill confidence in others so they can achieve their dreams.
Patti was voted 2015 Emerging Training Leader to Watch by Training Mag. She’s passionate about creating powerful, behavior-changing experiences to solve real business problems.
When she’s not directing the creation of incredible training experiences with Learning Reinvented, she loves building communities and currently hosts a fast growing (over 200) community of Independent Learning Professionals from all over the world that meets weekly.
In her free time, she is writing a book of conversation starters to encourage and inspire to help people and workplaces start their mornings off on a positive note – check out a sneak peek at PositiveDent.co for some inspiration!