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In our ten-module training, we start with the five Sixth Star Service modules as the foundation, and add proven retail sales techniques that deliver higher sales and a superior service experience.
The staff first learns the key to adding value to the customer’s purchase experience. They then learn and practice a three-step sales approach that will maximize every one of their sales opportunities. This approach is created specifically for today’s informed consumers.
Sixth Star Service Selling modules are:
1. Introduction to Sixth Star Service
2. What customers want, and how to exceed their expectations
3. Demonstrating customer priority with a greeting and more
4. Finding Sixth Star opportunities with every customer
5. Proactively taking actions to win customers, and scenario practice
6. Sixth Star Selling overview
7. Selling step one: Identify
8. Selling step two: Recommend
9. Selling step three: Nudge and Suggest
10. Scenario training in a store environment
Total training time: About two-hours total.
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